Since 2011, the VGM offers larger as well as smaller cities and towns and from 2016 also tourist regions the opportunity to permanently raise quality market data to support their quality management effectively.
The VGM is a survey, which will be implemented both through an online survey and a print questionnaire. VGM is a reliable system and the survey is carried out on 365 days a year which generates a meaningful sample.
Anonymous comparison values from the destination participants assist in the analysis of their own results and provide the basis for an effective marketing.
For further information www.gaeste-zufriedenheit.de.
Peter Ries, Tourismusdirektor Garmisch-Partenkirchen Tourismus
Stefan Fredlmeier, Direktor Füssen Tourismus und Marketing
Roland Völcker, Kurdirektor Ostseebad Ahrenshoop
Better arguments: The VGM provides objective market data for your decision-making processes.
Higher customer satisfaction: The VGM provides information to improve your service quality.
More professionalism: The VGM is an effective tool as part of your quality management.
New customers: The VGM informs you how to address your customers more effectively.